This policy covers payments Merchants make to Druto for subscription plans. Customers never pay Druto to collect stamps or rewards.
1.Free trial
Every new business starts with a free trial that needs no payment. Nothing is charged unless you choose and pay for a plan.
2.Cancelling a plan
You can cancel at any time by emailing contact@druto.in or calling 8446791696. Cancelling stops the next renewal. Your plan stays active until the end of the period already paid for.
3.When you can get a refund
- First purchase: a full refund if you ask within 7 days of your first paid payment.
- Renewals: a full refund if you ask within 7 days of the renewal charge and have not used the Service since it renewed.
- Duplicate or failed charges: always refunded in full.
- If we are unable to provide the Service you paid for, we refund the unused portion.
Outside these cases, payments for the current billing period are not refundable. The free QR stand does not need to be returned.
4.How to request a refund
Email contact@druto.in from your registered email or mention your registered mobile number, with the payment date and amount or the Razorpay payment ID.
5.Processing time
Approved refunds are issued through Razorpay to the original payment method within 5–7 working days. Your bank may take a few more days to show the credit.
6.Contact
Druto. Email contact@druto.in or call 8446791696.
Questions about this policy?
Write to us and we'll help.